Support By TechLootlo

Warranty Policy – Tech Lootlo Pakistan

WARRANTY POLICY
Tech Lootlo warrants to the original purchaser that:

Complete Packaging and Invoice

  • The original packaging with readable labels and an invoice mentioning the serial number is mandatory for warranty claims.

  • A duplicate invoice can be generated if you provide the order reference number.

Defects in Material and Workmanship

  • Tech Lootlo products are covered under warranty, as identified on your invoice.

Non-Covered Damages

  • Burnt, damaged, tampered, or modified products are not covered under warranty.

Turnaround Time (TAT)

  • The replacement process may take 5 to 15 working days. The time provided by our authorized support center will be final and binding.

Refund Policy

  • Refunds are only applicable if a replacement or alternative unit is not available.

Customer Responsibility

  • Customers must ensure that the faulty product is delivered to the support center without any additional damage. Products received in damaged condition will void the warranty.

Shipping Charges

  • Shipping charges for sending and receiving the warranty unit are to be paid by the customer.

  • If a product is received dead-on-arrival (DOA) or faulty on delivery, Tech Lootlo will cover the shipping charges for returning the faulty unit and sending the replacement.

Terms and Conditions

  • By purchasing from Tech Lootlo, customers accept all terms and conditions set by the store and waive the right to take legal action against the distributor.

No Refunds for Dissatisfaction

  • No refunds or claims will be accepted for dissatisfaction with the product.

How to Start a Warranty Claim

  1. Visit Support Website

  2. Contact Us

    • If you don’t find a solution, contact our customer care team. We’ll guide you through the warranty process.

Remedies

Tech Lootlo’s entire liability and your exclusive remedy for any breach of warranty shall be:

  • Replacement of the Product

    • A defective product will be replaced with a new or refurbished unit of the same or equivalent model.

    • Replacement products will remain covered under the remainder of the original warranty period.

  • Refund

    • If a replacement is not available, we will issue a refund for the amount paid, provided the product is returned with the sales receipt or invoice.

    • Shipping and handling charges may apply.

What’s Not Covered?

This warranty does not cover:

  • Damage caused by accidents, abuse, misuse, power surges, or unauthorized repairs/modifications.

  • Improper use, operation, or maintenance not in line with product instructions.

  • Consumables (e.g., batteries, cables) not supplied by Tech Lootlo.

  • Lost parts originally supplied with the product.

  • Non-Tech Lootlo branded accessories, even if sold with the product.

  • Normal wear and tear.

  • Products used for commercial purposes (e.g., gaming cafes, rental services).

Limitation of Liability

Tech Lootlo shall not be liable for:

  • Loss of profits, revenue, or data (direct or indirect).

  • Business or commercial losses resulting from the use of the product.

Contact Customer Care

For any warranty claims or queries, please contact:
📩 support@techlootlo.store
📞 (+92) 3081208549

Delivery Process Overview – Tech Lootlo

At Tech Lootlo Pakistan, we ensure a safe, reliable, and fast delivery process for all our customers:

  1. Order Confirmation

    • Once your order is placed, you’ll receive a confirmation email/SMS with your order details.

  2. Processing & Dispatch

    • Orders are processed within 24–48 hours and dispatched through our trusted courier partners.

  3. Delivery Timeline

    • Major Cities: 2–4 working days

    • Other Areas: 3–7 working days

  4. Tracking

    • You’ll receive a tracking ID via SMS/email to monitor your shipment in real-time.

  5. Safe Packaging

    • All items are packed securely to prevent damage during transit.

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